Q: How do I place an order?
A:
To place an order, browse our website and select the products you like.
Choose the appropriate size and color, then click "Add to Cart." Once
you’ve finished shopping, click on the shopping cart icon to review and
confirm your order. Proceed to checkout, fill in your shipping
information as prompted, and complete your payment.
Q: What payment methods do you accept?
A:
We accept a variety of payment methods, including credit cards (Visa,
MasterCard, American Express), Google Pay, Apple Pay, and more.
Q: How long does it take to process an order?
A:
Orders are typically processed and shipped within 2 business days after
receipt. You will receive an email with tracking information so you can
monitor the status of your order at any time.
Q: How long does shipping take?
A:
Shipping time varies depending on the destination country and the
shipping method chosen. Standard shipping usually takes 10-15 business
days, while expedited shipping takes 7-10 business days. Please be aware
that there may be unforeseeable delays during transit.
Q: How can I track my order?
A:
After your order is shipped, you’ll receive an email containing a
tracking number. You can use this tracking number to check the status of
your order on our logistics partner’s website.
Q: How do I return or exchange an item?
A:
If you’re not satisfied with your purchase, you can request a return or
exchange within 30 days of receiving the product. Please ensure the
product is unused and retains its original packaging and labels. Contact
our customer service team to obtain the return or exchange address and
detailed instructions. For specific details, please refer to our return
policy.
Q: Do I have to pay for shipping when returning or exchanging items?
A:
We cover the shipping costs for returns or exchanges due to quality
issues or incorrect items. However, if the return or exchange is due to
personal reasons, the buyer is responsible for the shipping costs.
Q: Are there any membership plans or promotions available?
A:
Yes, we offer exclusive discounts and special offers for registered
members. Be sure to follow our website and social media channels for the
latest promotions and event notifications.
Q: How can I contact customer service?
A: You can reach our customer service team through the following methods: