We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help. Please review our return and refund policy to understand the process.

Return Conditions

We accept returns under the following conditions:

The product must be unused, unwashed, and in its original condition.

All original labels and packaging must be intact.

Return requests must be made within 30 days of receiving the item.

Return Procedure

To return an item, please follow these steps:

Contact Customer Service: Reach out to our customer service team via email at support@hittinit.com or by phone at +1 929-393-0199. Provide your order number and the reason for your return.

Obtain Return Authorization: We will respond within 48 hours with a return authorization and the return address.

Return the Item: Ship the item back to the provided return address, ensuring your order number is included in the package.

Return Shipping Costs

If the return is due to a product quality issue or an error on our part, we will cover the return shipping cost. We may request photos for verification.

If the return is due to a change of mind or an error on your part, the return shipping cost will be your responsibility.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-8 business days.

Refunds will be issued to the original payment method, and the time it takes to reflect in your account will depend on your payment provider.

Exchange Policy

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

The exchange process follows the same steps as the return process. Please contact our customer service team for return authorization.

Special Circumstances

If you receive a product with quality issues, please contact us within 30 days of receipt, providing photos and a detailed description. We will work with you to find a suitable resolution.

If your order is lost or damaged during transit, please contact our customer service team immediately so we can investigate and address the issue.